How I work and what I do
I simplify complex journeys, connect research to product decisions, and design systems teams can actually ship.
I like making complicated products easier to understand. My work sits between product strategy and execution: research to frame the problem, structure for complex information, interaction systems, quick prototypes, then close work with product and engineering to ship. Most of it has been in regulated, high stakes territory, insurance quoting and financial decision tools, where clarity and control decide whether people finish.
AI is part of how I work now, mostly for research synthesis, exploration, and faster prototyping. It has not replaced the judgment part. The conversational insurance flow is not an AI agent, and I do not pretend it is, but designing it taught me what these products need: one decision at a time, states people can read, answers they can edit, and a way back when something goes wrong. That is the same ground agentic products stand on.
Product design
- Product strategy
- UX and UI design
- Interaction design
- Information architecture
- Journey mapping
- Complex workflows
Research
- User research
- Usability testing
- Analytics and heatmaps
- Experimentation
- A/B testing
- Data informed design
Systems
- Design systems
- Components and variants
- Responsive design
- Accessibility and WCAG
- Design QA
AI
- AI product design
- Human centered AI
- Conversational UX
- Agentic UX
- AI assisted workflows
Tools
- Figma and FigJam
- Figma AI and Figma Make
- Claude and Claude Code
- ChatGPT and Gemini
- v0
- Adobe Creative Cloud
- Canva
Experience
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U.S. News & World Report
2022, Present
Senior UX & Product Designer
End to end product design across financial products, insurance, and reviews, serving 40M+ annual users. Designed credit card, loan, insurance, comparison, and product discovery experiences, with research, experimentation, and design systems behind them. AI assisted research and prototyping cut synthesis time by 40%.
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Miami HEAT
2021 to 2022
Web Content Editor · Digital Experience Design
Arena and team platform work through a full rebrand, with live event operations that could not pause.
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Empire Medical Training
2019 to 2021
Senior Designer · Product & Membership Experience
Membership communication, learning content, and conversion pages for medical training programs.
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BLU Products
2014 to 2019
Graphic Designer · Product, Retail & Digital Experience
Launch systems spanning product storytelling, retail adaptation, packaging, and channel campaigns.
Contact
Let's build something useful.
Most of my work sits in AI product design, financial services and fintech, and complex digital products. Happy to talk about anything in that space.
or copy 2miguelclavel@gmail.com